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Career Opportunity at COSTI

Career Opportunity at COSTI

Team Leader



  • Provides guidance, advice and support to the program’s staff, assists with overseeing day-to-day operations.
  • Provides client direct service and carries a small case load and covers for anticipated and unanticipated staff absences delivering workshops as needed
  • Coordinates, schedules and assists with intake, assessment, delivery of client services and workshops and support of clients as required.
  • Conducts outreach activities and presentations to local OW offices and the community to ensure program targets are met
  • Coordinates delivery of employment services to vulnerable newcomers and refugee job seekers and supports employers interested in hiring refugees in the community.
  • Plans and schedules the delivery of various pre-employment workshops including, information in regulatory processes, sector specific workshops and workplace expectations for unemployed/underemployed vulnerable newcomer and refugee professionals.
  • Engages guest speakers and assists in the planning and holding of job fairs and other Centre activities such as employer networking events, mentoring, and related employment-training events.
  • Develops employment workshops specific to vulnerable newcomers and refugees including Internationally Educated Professional (IEPs) using existing COSTI curriculum
  • Develops employer contacts to create job opportunities for participants accessing programs and services.
  • Develops and maintains positive and productive relations with other centres and community partners.
  • Collaborates with other service providers in the community to deliver seamless services to clients and employers
  • .
  • Supports marketing and outreach activities to promote programs and services to job seekers and employers.
  • Ensures that placements are appropriate and meet employer, participant and program expectations.
  • Liaises with program partners and refers clients to appropriate services in the community such as short-term skills training, EO/Employment Services, Mentoring, Mental and other Health supports, etc. as required.
  • Handles client complaints in consultation with centre staff, supervisor and completes file documentation. Sup.
  • Supports staff in planning and meeting program targets.
  • Reviews and monitors program files to ensure that appropriate documentation, which meets quality standards, are maintained, prior to file closures.
  • Conducts file audits through manual matching of client information on monthly and/or as needed basis.
  • Identifies errors and implements solutions. Monitors and cross checks accuracy of data in tracking systems (Excel & COSTI Information System).
  • Prepares regular monthly, quarterly and annual statistical and narrative reports and maintains records.
  • Qualifications:

  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • A minimum of one (1) years of experience in job development for vulnerable newcomers, refugees, successfully placing individuals within their professions and/or chosen career path.
  • A minimum of two (2) years of experience in group facilitation and employment counselling experience, specifically with vulnerable Newcomers and/or refugees on OW.
  • Food Prep and/or Customer Service Excellence Trainer Certification
  • Strong coordination, organizational and leadership skills.
  • Demonstrated experience working in a team environment providing coaching, guidance and support.
  • Proficiency in the use of Internet, Email, and MS Office Suite is an asset.
  • Excellent time management skills with the ability to multi-task in a fast-paced work environment.
  • Resourceful and flexible individual with experience in dealing with employers and assessing employer needs.
  • Verbal and written fluency in English. The ability to speak any other language would be an asset.
  • Required to travel to employer sites throughout the GTA, access to a reliable vehicle is necessary.
  • Must be available to work variable hours occasionally, depending on Centre activities and events.
  • Location:

    700 Caledonia Road, Toronto

    Duration of Position:

  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Starting Salary Range:

    $47,651 to $51,287 per annum + benefits

    Posting Date:


    Closing Date:



    This is a full-time Union position, scheduled to work 35 hours per week

    If you are interested, please quote Reference #22-18
    and send your resume with a covering letter to:

    Saniyah Farid
    Manager, Staffing and Orientation
    COSTI Immigrant Services
    1710 Dufferin Street
    Toronto, Ontario M6E 3P2
    Fax: 416.658.8537

    "We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

    COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.