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Career Opportunity at COSTI

Career Opportunity at COSTI

General Counsellor



  • Provides intake, assessment of client needs and development of both short and long term counselling and orientation services to newcomers, particularly refugees and newcomers from the Horn of Africa or South America
  • Through a Case Management service model, assists clients with information, referral, crisis intervention and supportive counselling services
  • Assists clients through information, referral, documentation, crisis intervention and supportive counselling services.
  • Organizes and facilitates group orientation sessions.
  • Provides follow-up to clients.
  • Advocates and promotes the programs and services of the agency
  • Liaises with government, community groups, educational institutions and volunteers regarding services for clients.
  • Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases.
  • Performs other duties as required.
  • Qualifications:

  • Social Service Worker diploma or equivalent with relevant practicum experience
  • Minimum One (1) year experience in providing settlement counselling.
  • Thorough knowledge of settlement issues facing refugees and new immigrants
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants.
  • Demonstrated experience organising and facilitating groups is essential.
  • Able to communicate in Italian, Portuguese or French is considered an asset
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach
  • .
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of CIS v2, iCARE database, Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Location:

    760 College Street, Toronto

    Duration of Position:

    October 24, 2017- March 31, 2018

    Starting Salary Range:

    $24.33 – $26.19 per hour

    Posting Date:


    Closing Date:



    This is a 5-month part-time position scheduled to work 17.5 hours per week.

    If you are interested, please quote Reference #127-17
    and send your resume with a covering letter to:

    Saniyah Farid
    Manager, Staffing and Orientation
    COSTI Immigrant Services
    1710 Dufferin Street
    Toronto, Ontario M6E 3P2
    Fax: 416.658.8537

    "We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

    COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.