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Career Opportunity at COSTI

Career Opportunity at COSTI

General Counsellor Apply Now

Be a part of a dynamic and diverse organization as a General counsellor for its’ North York centre

This is a non-union position scheduled to work 35 hours per week for a period of one year with the possibility of an extension.


  • Provides intake and assessment of needs, barriers and assets in the development of their settlement plan to all Ukrainian speaking newcomers
  • Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention, follow-up and supportive counselling services.
  • Organizes and facilitates one-on-one and group orientation sessions on settlement related topics.
  • Provides services in person and virtually
  • Refers clients to community & social service agencies for additional support.
  • Advocates and promotes the programs and services of the agency.
  • Liaises with government, community groups, educational institutions and volunteers regarding services for clients.
  • Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI and ICARE databases.
  • Must be available to work at various COSTI locations within Toronto and flexible hours including evenings and weekends if and when needed
  • Performs other duties as required.


  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience in providing settlement counselling.
    • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
    • Conducting needs assessments, to address any of the following issues:
      • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),

Crisis intervention (child abuse, women & elder abuse), Income support (OW), Education (high school, LINC, ESL, post-secondary).

  • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
    • Initial health needs e.g. finding a doctor;
    • Financial issues e.g.  income supports, employment programs
    • Safety e.g. fraud prevention, fire prevention
    • housing options, tenant rights


  • Knowledge of settlement issues facing refugees, refugee claimants and new immigrants.
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants.
  • Experience in completing immigration and various government application forms
  • Demonstrated experience organizing and facilitating orientation sessions.
  • Must be able to communicate in Ukrainian
  • Ability to communicate in additional languages would be considered an asset.  
  • Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach.
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of iCARE database, Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.

Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption 


North York Sheridan Mall, 1700 Wilson Avenue, Toronto

Duration of Position:

May 20, 2023 to March 31, 2024

Starting Salary Range:

$47, 790 - $51, 435 per annum + benefits

Posting Date:


Closing Date:



Priority consideration will be given to those on Notice of Recall.
Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link:

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.