COSTI's Strategic Plan 2025-30
In November 2024, COSTI’s Board, Board committee-members and leadership team came together to shape the agency’s next chapter. Through thoughtful dialogue and collaboration and grounded in insights from across the organization, the team shared the voices of our clients and the diverse communities we serve.
Our 2025–2030 strategic plan builds on the strong foundation of our previous strategic plan, with a steady focus on expanding access, removing barriers, ensuring sustainability and clearly communicating our impact. Rather than shifting direction, this plan sharpens our approach and strengthens our capacity to respond to the changing needs of those who rely on us.
COSTI’s commitment to building a stronger, more inclusive Canada remains at the heart of this strategy. Over the next five years, our work will focus on expanding the reach of our services and resources, eliminating barriers that hinder success, building financial and operational sustainability, and strengthening the way we communicate our impact and celebrate the achievements of our clients.
This plan reflects our deep commitment to equity, innovation and collaboration. It positions us to grow with purpose, act with agility and lead with compassion as we continue to help newcomers and long-time residents alike succeed and thrive in communities across Canada.
Strategic Pillars
- Expand the Reach of Services and Resources
- Leverage Partnerships
- Differentiate COSTI
- Expand Flexible Service Delivery
- Eliminate Barriers, Unlock Success
- Strengthen and Expand Data-Driven Decision-Making
- Prioritize Core Services
- Engage Stakeholders
- Build Financial and Operational Sustainability
- Diversify Funding Sources
- Strengthen Internal Capacity and Foster an Inclusive, Future-Ready Organization
- Enhance Operational Efficiency
- Communicate Impact, Highlight Successes and Promote Inclusivity
- Empower Change, Shaping Futures
- Brand and Recognition
- Effective Communication
