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Career Opportunity at COSTI

Career Opportunity at COSTI

Assistant Manager - RAP Apply Now

This is a Full Time, Permanent, Non-union position scheduled to work 35 hours per week




  • Oversees the delivery and coordination of the Resettlement Assistance Program (RAP) which includes supporting staff and client day to day issues, liaising with funders and other teams
  • Creates service calendars for all Government-Assisted Refugees (GARs) and assigns staff
  • Leads the case management team to ensure better coordination of efforts and a unified strategy to service delivery and client support
  • Coordinates/supports the delivery of services to complex needs clients
  • Process and review service referrals and applications 
  • Hires, trains, and supervises General Counsellors
  • Reviews/ensures files and documentation are up to date on data bases used
  • Collects data and produces monthly and quarterly narrative and statistical reports
  • Ensures timely entry of information into Funders’ and Agency database programs (ICARE, CIS) and provides approval of supervised staff’s Attendance forms and timesheets.
  • Ensures staff and residents are in compliance with Toronto Shelter Standards, Health and Safety policies and procedures and centre’s operational policies and procedures.
  • Participates in weekly Program staff meetings and follows up with recommendations.
  • Coordinates and leads regular individual supervision meetings with staff under their supervision
  • Works with the management team to ensure the smooth flow of both Program and Operational services
  • Develops, liaises and maintains productive working relationships with other professionals, funders, partners and other service providers.


  • Post-secondary degree or equivalent and related management experience. A degree in Social Work such as BSW is an asset.
  • One (1) year of experience in program management with a focus on capacity building in settlement services for newcomer and refugee clients.
  • Demonstrated experience working with complex/high needs newcomers.
  • Demonstrated skills in program management and refugee settlement with a focus on case coordination with a wide range of internal and external service providers and stakeholders.
  • Knowledge and awareness of issues facing refugees in Canada.
  • Demonstrated commitment to values of anti-racism, anti-oppression and social justice preferably in a settlement services environment working with newcomer and refugee clients.
  • Excellent communication skills including verbal, written and interpersonal skills; professionalism and diplomacy of communications.
  • Demonstrated ability to work in a team environment and independently.
  • Demonstrated use of computer for emails, reports and accessing internet for research is required.
  • Must be fluent in verbal and written English.
  • Fluency in any of the languages would be an asset: Arabic, Farsi, Dari, Amharic 
  • Multicultural sensitivity and understanding and appreciation of diversity; a second language considered an asset.
  • Willingness to work variable/flexible hours with advance notice.
  • Has a car with valid driver’s license.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.


Hwy 401 & Dixon Rd

Duration of Position:

January 2, 2024 to Open Ended

Starting Salary Range:

$56,204 to $61,112 plus benefits

Posting Date:


Closing Date:



Qualified candidates are invited to submit their resumes and cover letters as one file, by quoting reference 255-23, and clicking on the below link:

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.