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Career Opportunity at COSTI

Career Opportunity at COSTI

Housing Counsellor Apply Now


This is a non-union contract position scheduled to work 35 hours per week**


• Conducts market rent housing searches in Greater Toronto and surrounding areas for refugee claimants.
• Coordinates with Client Support Services- Case Workers to provide one-on-one practical support to secure permanent housing for refugee claimants.
• Provide information, make appropriate referrals, advocate to assist refugees secure affordable housing within a timeframe.
• Identifies, intervenes and effectively deals with crisis and conflict situations as they arise.
• Escorts clients to housing appointments and advocates on their behalf as needed.
• Provides support to clients in negotiating and finalizing housing leases.
• Recruits housing providers and maintains a housing data bank/registry of housing providers.
• Conducts housing orientation sessions to ensure that client understands rights and responsibilities of tenants and landlords.
• Liaises and consults with other professionals and organizations as needed.
• Mentors volunteers to assist with housing search and escorting of clients.
• Works productively with Client Support Services team to ensure clients housing needs are addressed. This includes attending and participating in bi-weekly mandatory team meeting.


• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience working within the Housing Help Sector.
• Previous experience working with working with refugees, survivors of torture, persecution, war or abuse.
• Previous case management experience is a must.
• Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
• Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the GTA and surrounding areas.
• Knowledge and ability to integrate anti-oppression, critical disability, LGBTQI2S and trans-positivity approach in support of strengths-based principles and practices. 
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
• Demonstrated experience in data-entry, documentation and reporting.
• Excellent communication, organization and coordination skills.
• Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.


760 College Street, Toronto

Duration of Position:

April 5, 2021 to March 31, 2022

Starting Salary Range:

$ 46,385 to $49,922 per annum + benefits

Posting Date:


Closing Date:



Priority consideration will be given to those on Notice of Recall.

Subject to the response of those on Notice of Recall, this position may be open to Union members on a secondment basis.

The Client Support Services (CSS) program provides intensive settlement case management services to government-assisted refugees once they have arrived in the Greater Toronto Area in order to facilitate a healthy transition to life in Canada and a successful and positive resettlement experience. It provides services through a mobile case management model where clients are provided settlement supports and referrals depending on their unique social determinants of health.

If you are interested, please quote Reference #54-21
and send your resume with a covering letter to:

Manager, Staffing and Orientation
COSTI Immigrant Services
1710 Dufferin Street
Toronto, Ontario M6E 3P2

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.