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Career Opportunity at COSTI

Career Opportunity at COSTI

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This is a full-time Non-Union contract position scheduled to work 35 hours per week**


  • Deliver a client-centered service model to support Government Assisted Refugees (GAR) in the first 12-to-18 months upon arrival in Canada.
  • Provide case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up and advocacy to assist clients to live independently and integrate successfully using anti-oppressive and empowerment-based practices.
  • Provide individual, family and group support to clients according to level of needs and language.
  • Provide information and referral to a wide array of community agencies, professional services, settlement and social services, etc. across the Greater Toronto Area.
  • Liaise and advocate with community agencies in the areas where GAR clients live in order to bridge the services needs of this population.
  • Maintain thorough documentation of client cases according to nationally established standards for the CSS program, using case management software.
  • Prepare and submit monthly, quarterly and annual service and statistical reports according to the program and funder requirements.
  • Assist with the monitoring and evaluation of the program on an on-going basis, recommending service delivery changes to supervisor and assisting with their implementation when necessary.


  • Post-Secondary Degree in Social Services, or equivalent. Social Work Degree (such as a BSW or MSW is an asset).
  • One (1) year experience working with refugees, survivors of torture, persecution, war or abuse.
  • Must be able to speak at least one of the following languages: Arabic, Dari, Farsi or Pashtu.
  • Knowledge of anti-oppressive and empowerment-based practices with refugees, survivors of torture, persecution, war or abuse, including with women and LGBTQ folk.
  • Excellent communication, organization and coordination skills.
  • Previous case management experience.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Must have access to a car and be able to drive to various locations across the GTA (including the municipalities of Toronto, Peel, Halton, Durham and York) on a daily basis.
  • Vulnerable Sector Screening is required.
  • Must be fully vaccinated against COVID-19.


760 College Street, Toronto

Duration of Position:

May 30, 2022 to December 31, 2022

Starting Salary Range:

$47, 790 to $51, 435 per annum + benefits

Posting Date:


Closing Date:



Priority consideration will be given to those on Notice of Recall. Subject to the response of those on Notice of Recall, this position may be open to Union members on a secondment basis.

If you are interested, please quote Reference #116-22
and send your resume with a covering letter to:

Manager, Staffing and Orientation
COSTI Immigrant Services
1710 Dufferin Street
Toronto, Ontario M6E 3P2

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.